FAQ

To find the best size for your fur-baby check out our sizing chart, along with our dog harness size calculator.

You can edit your order within 30 minutes of placing it using our Order Editing feature, which is available in your order confirmation email.

If you would like to cancel your order, please contact support@dogfriendlyco.com as soon as possible. While we will do our best to accommodate cancellation requests, we cannot guarantee cancellations once an order has entered processing.

After the 30-minute editing window has passed, we may no longer be able to make changes to your order.

You can update your shipping address within 30 minutes of placing your order using our Order Editing feature, which is available in your order confirmation email.

Once the 30-minute editing window has passed, we may no longer be able to update your shipping address as your order may already be processing or preparing for shipment.

If you notice an address error, please contact support@dogfriendlyco.com immediately and we'll do our best to assist.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

If you have not received your tracking details, please check your spam or junk folder before contacting support@dogfriendlyco.com.

Remove the cover from the foam insert before washing.

Machine wash on a gentle cycle using cold water and allow the cover to air dry. Do not bleach or tumble dry unless otherwise stated on the care instructions.

Our harnesses can be hand washed or machine washed using cold water on a gentle cycle.

Please remove the velcro name patches before washing. Name patches should not be machine washed but may be wiped clean as needed.

After washing, allow the harness to air dry completely before use. Do not tumble dry, bleach, or use high heat.

A preorder allows you to purchase an item before it is available for immediate shipment.

The estimated shipping date will be displayed on the product page. Please note that preorder dates are estimates and may be subject to change.

The estimated shipping date can be found on the product page.

Once your preorder has been dispatched, you will receive a shipping confirmation email with tracking details.

In most cases, orders containing preorder items will ship once all items are available.

If you require an in-stock item urgently, we recommend placing separate orders.

Tracking updates can sometimes take 24–72 hours after your order has been collected by the carrier.

If your tracking has not updated after 5 business days, please contact support@dogfriendlyco.com and our team will investigate.

We recommend checking around your property, with household members, neighbours, and your local courier depot first.

If you are still unable to locate your package, please contact support@dogfriendlyco.com and our team will assist you further.

Personalized name patches are custom-made and cannot be returned or exchanged unless they arrive faulty or incorrect.

Please ensure all personalization details are entered correctly before placing your order.

Please contact support@dogfriendlyco.com immediately after placing your order.

If production has not yet started, we may be able to update the personalization details. Once production has begun, changes may not be possible.

Yes, depending on the bundle and the items being exchanged.

Please contact support@dogfriendlyco.com]with your order number and our team will advise on the available options.

If part of a bundle is returned, the bundle discount may no longer apply to the items you keep.

Any applicable refund will be calculated based on the adjusted pricing of the retained items.

If you receive a damaged, faulty, or incorrect item, please contact support@dogfriendlyco.com within 7 days of delivery.

Please include your order number and clear photos of the issue so our team can assist you as quickly as possible.

Only one discount code can be applied per order unless otherwise stated during a promotion.

Discount codes cannot be combined with other offers unless specifically advertised.

We stand behind the quality of our products.

If you believe your item has a manufacturing fault, please contact support@dogfriendlyco.com with photos and your order details for assessment.

We are happy to provide a refund for change of mind, wrong color or wrong size orders provided they are lodged within 60 days of your order being delivered. For our full refunds and return policy see here

For Shipping information please see here