FAQ

You can edit your order within 30 minutes of placing it using our Order Editing feature, which is available in your order confirmation email.

If you would like to cancel your order, please contact Dog Friendly Co. Help Center as soon as possible. While we will do our best to accommodate cancellation requests, we cannot guarantee cancellations once an order has entered processing.

After the 30 minute editing/cancelling window has passed, we may still be able to edit or cancel your order if you reach out to us via live chat and your order has not been packed yet.

Please note that once your order has been packed and is awaiting courier pickup, it may be difficult for us to locate it among the packed orders.

If we’re unable to make the changes before your order ships, you can still request an exchange or return through our Help Center.

You can update your shipping address within 30 minutes of placing your order using our Order Editing feature, which is available in your order confirmation email.

Once the 30-minute editing window has passed, we may no longer be able to update your shipping address, as your order may already be processing or preparing for shipment.

If you notice an address error, please contact the Dog Friendly Co. Help Center immediately with your order number and correct address, and we'll do our best to assist.

Only one discount code can be applied per order unless a specific promotion explicitly allows multiple codes to be combined.

Discount codes cannot be stacked or combined with other discount codes. 

Codes also cannot be applied during major sales when items are already heavily discounted.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

If you have not received your tracking details, please check your spam or junk folder before contacting us at Dog Friendly Co. Help Center.

Tracking updates can sometimes take 24–72 hours after your order has been collected by the carrier.

If your tracking has not updated after 3 business days, please contact us, and our team will investigate.

Carriers sometimes mark packages as "Delivered" slightly early while they are still in final transit, left in a community parcel locker, or dropped off at a local pickup point.

We recommend first checking around your property, with household members or neighbors, and checking any nearby parcel lockers or local courier depots. 

If you are still unable to locate your package, please contact us and our team will assist you further.

For shipping information please see here.

International orders may be subject to customs fees, taxes, or duties, which are the recipient’s responsibility. We cannot mark international orders as gifts.

If a package is refused due to unpaid customs fees and returned to us, return shipping costs will be deducted from your refund. Original shipping fees are non refundable.

For any other shipping questions, please contact us.

If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible.

Please include clear photos and/or videos of the issue so our team can assist you as quickly as possible.

We’re happy to offer a refund or exchange for change-of-mind purchases or items ordered in the wrong color or size, provided your request is submitted within 60 days of delivery. For full details, please see our Returns and Refunds Policy.

You can submit your request through our Returns Portal.

Please contact us immediately after placing your order.

If production has not yet started, we may be able to update the personalization details. Once production has begun, changes may not be possible.

Personalized name patches are custom-made and cannot be returned or exchanged unless they arrive faulty or incorrect.

Please ensure all personalization details are entered correctly before completing your purchase. 

We also recommend reviewing your order confirmation email to ensure the custom patch is listed as a separate line item and was successfully added to check out.

Yes, depending on the bundle and the items being exchanged.

Please lodge your exchange request through the Dog Friendly Co. Help Center.

If you return part of a bundle, the bundle discount may no longer apply to the items you keep.

Any applicable refund will be calculated based on the regular price of the items you keep.

We stand behind the quality of our products.

If you believe your item has a manufacturing fault, please contact us at the Dog Friendly Co. Help Center with photos and your order details for assessment.

To find the best size for your dog, check out our sizing chart, along with our dog harness size calculator.

Remove the cover from the foam insert before washing.

Machine wash on a gentle cycle using cold water and allow the cover to air dry. Do not bleach or tumble dry.

Our harnesses can be hand washed or machine washed using cold water on a gentle cycle.

Please remove the velcro name patches before washing. Name patches should not be machine washed but may be wiped clean as needed.

After washing, allow the harness to air dry completely before use. Do not tumble dry, bleach, or use high heat.

Shopping for a harness? Measure your dog's chest just behind the front legs to get the best fit, or use our Dog Harness Size Calculator for a quick size recommendation.

Shopping for another product? Check the product page for its specific sizing and measurements, or browse our Size Chart.

Still unsure? Chat with us or send us an email, and our team will be happy to help you find the best fit for your dog.

Loosen the neck strap to adjust where the harness sits on your dog's body. With the belly strap secure, the harness should sit away from the front legs, and the buckle should not touch them.

👉 See our step-by-step harness adjustment guide

The front D-ring is an extra attachment that gives you an additional leash connection point. The harness comes with a standard back D-ring, while the front D-ring can be added for more control during walks and training, especially for dogs who tend to pull.

👉 Learn how to properly attach the front D-ring

Our custom name patches are sold as a pair, with two matching patches included in each purchase, one for each side of the harness.

Want to have two different sets to swap around, such as a name on one side and a phone number on the other? You can purchase an additional patch set here.

Our harnesses can be hand washed or machine washed in cold water on a gentle cycle.

Before washing, remove the Velcro name patch and front D-ring. Name patches should not be machine washed but can be wiped clean as needed.

After washing, air dry completely before use. Do not tumble dry, bleach, or use high heat.

Our pet bed foam is lavender infused during production using a pet safe lavender formulation. 😊

The lavender scent is very subtle and is built into the foam itself rather than added as loose essential oil on the surface. It's designed to provide a gentle, calming scent without being overpowering for your pup.

Remove the cover from the foam insert before washing.

Machine wash on a gentle cycle using cold water and allow the cover to air dry. Do not bleach or tumble dry unless otherwise stated on the care instructions.

1. Cut the hair in the gap between your dog's paw pads.
2. Wipe the paws.
3. Dry the paws.
4. Cut the paw sticker to fit the paw size.
5. Peel the paper from the lower part of the patch.
6. Position the patch and press the lower part onto the paw.
7. Peel the paper off the upper part of the patch.
8. Press the sticker to make sure it's firmly stuck to the paw.

There is no guaranteed wear time because how long they stay attached can vary from dog to dog. Some dogs may wear their Paw Pad Protectors for several days, while others may experience shorter wear time depending on activity, paw condition, and exposure to water.

Paw Pad Protectors are not designed for prolonged water exposure. Water can cause the adhesive to loosen, which may cause the protector to come off.

For the best adhesion, keep the Paw Pad Protectors as dry as possible.

Yes. Our Paw Pad Protectors are phthalate-free and made without toxins in both the fabric and adhesive. They use a medical-grade adhesive designed to securely attach to your dog's paw pads. For your dog's comfort and safety, always monitor your dog while wearing Paw Pad Protectors and remove them if you notice any irritation or discomfort.

No. Our Paw Pad Protectors do not have holes or built-in ventilation.

Dogs primarily regulate their body temperature through panting rather than sweating through their paw pads, so the protectors are not designed with ventilation holes.

A preorder allows you to purchase an item before it is available for immediate shipment.

The estimated shipping date will be displayed on the product page. Please note that preorder dates are estimates and may be subject to change.

A preorder is an item you purchase before it is available to ship. 

The estimated shipping date will be displayed on the product page. 

Please note that preorder dates are estimates and may be subject to change.

Orders containing preorder items will ship once all items are available.

If you require an in-stock item urgently, we recommend placing separate orders.