Dog Friendly Co. Help Center

1. Adjust the chest strap

Loosen the chest strap so the harness sits slightly further back on your dog. The belly strap buckle should NOT touch or rest against the neck. See the photo below for the correct position.

2. Tighten the straps

Adjust the straps so the harness sits snugly around your dog — you should be able to fit two fingers between the harness and their body. If it’s sliding or moving around, tighten the adjustment straps a little more.

3. Final check before your walk

• The harness is sitting in the right position
• The neck strap isn’t too tight
• The buckle isn’t touching your dog’s front legs
• Two fingers fit comfortably underneath
• It feels secure without restricting movement

🎥 Watch our DFCO Harness Guide

Is Your Dog Pulling on the Leash?

If you're having trouble with pulling, you can also try our two-leash training technique using the DFCO Bungee Leash.

Two-Leash Training

You'll need:

• Your DFCO Bungee Leash
• Another leash

How it works:

1. Attach one leash to the back D-ring
2. Attach the second leash to the No-Pull front D-ring
3. Walk your dog using both leashes
4. Keep it up for a few days
5. Once your dog is responding well, you can let go of the leash on the back D-ring

🎥 Watch the Leash Training Video

🎥 Watch how to attach the No-Pull D-ring

Still having trouble? Don’t hesitate to contact us.

Where to get the No-Pull D-Ring

The No-Pull D-Ring is an attachment that clips onto the front of your harness, giving you a second point to clip a leash to. 

You can get it three ways:

• On its own — No-Pull D-Ring
• As part of the Ultimate No-Pull Bundle — includes the D-Ring along with everything else you need for the two-leash technique
• As an add-on to the Dog Lovers Pack — just toggle the add-on before you hit Add to Cart

🎥 Already have one? Here’s how to attach the No-Pull D-ring to your harness.

You can contact us if you need any further assistance!

To attach the paw pads, ensure that your dog's paws are clean. Carefully remove the sticker cover from the paw pads and gently adhere them to your dog's paws, pressing firmly to secure them.

How long does the Paw Pad Protector last?

Think of it like a band-aid — it’s made to be replaced, not to stay on permanently.

One application lasts up to 24 hours. Water shortens that, so if your dog has been swimming, walking in wet grass, or out in the rain, you’ll probably need to reapply sooner.

Taking it off

Dampen it first with a wet cloth and let it soak in for a moment. The moisture softens the adhesive so it peels off smoothly instead of tugging at the paw.

You can contact us if you need any further assistance!

How do the name patches work?

They come in pairs. Each order gives you two identical patches — one for each side of the harness.

You can buy them two ways: on their own, or as part of a bundle.

What we can print

• Up to 12 characters
• One line only
• No special characters — letters and numbers only

Want a different name on each side?

Order two sets, one with each name. Then just use one patch from each set on the harness, and keep the other two spare.

You can contact us if you need any further assistance!

Refunds And Returns Policy

If you are looking to return your order due to wrong color, wrong size or simply change of mind we are here to help!

If you would like to return your item we are happy to offer a refund provided that:

1. The item is unwashed and in the original condition as purchased.

2. The item is not a gift card or personalized item (custom name patch may not be returned/refunded or exchanged)

3. You return the item within 60 days of your order being delivered.

To start a return or exchange, please submit your request through our Returns Portal.

If your return is approved, you'll be emailed a return postage label along with step-by-step packing instructions. Just pack your item securely, attach the label, and drop it off with the specified carrier.

After your return is received and processed, your refund will be issued right away. Your financial institution may take 7–10 business days to post the credit to your original payment method.

Bundles/Kits

If you would like to return any items from a bundle/kit purchase the remaining items you do not return will be calculated at full price to determine your refund amount as the bundle/kit discount is no longer applicable.

If you would like to swap an item for a different size, you may return the item and we will honour the bundle price for your replacement purchase. Please note this is not valid if you opt to purchase a different color or product.

Custom Name Patches may not be returned/refunded or exchanged as they are a personalized item and cannot be restocked.

Order Processing Time

We strive to process and ship all orders as quickly as possible. In general, orders are processed within 24 to 48 hours after being placed.

Once your order has been processed, you will receive an email with your tracking information so you can monitor your package's progress.

Shipping

Dog Friendly Co ships to all countries worldwide. Shipping rates and delivery times may vary depending on your location.

Please note that customs fees, taxes, and other charges may apply to international orders. These fees are the customer's responsibility.

You can check our shipping timeline here: Shipping & Delivery Times

Delivery Assistance

If you need help with your delivery, please contact our customer support team through the Help Center. You’ll receive a response within 24 hours of submitting the form.